Essenza delle Radici

We offer shipping to Italy, EU and selected countries via BRT courier. Delivery time:

• Italy: 5 working days
• EU: 10 working days

Shipping costs are calculated at checkout, based on destination and weight.

If your country has restrictions on certain ingredients, remember to check with local customs authorities. If you receive a damaged package, report it to the courier immediately and sign for it with a reservation. For any problems, contact us within 48 hours at supporto@etereofragrances.com. If the package is visibly damaged, you may reject it.

If there are delays or problems, we will contact you to arrange a new delivery. Any subsequent attempt will be at the customer's expense.

You can conveniently pay with:

• Credit/debit cards (Visa, Mastercard, Maestro)
• PayPal
• Bank transfer

Your transactions are protected by SSL encryption and your payment details are not stored, giving you peace of mind.

You have 14 days to return the products, provided they are sealed and unused. Note:

• Full-size perfumes are returnable only if unopened and in original packaging.
• Discovery Kits cannot be returned for hygienic reasons.

To initiate a return, write us at supporto@etereofragrances.com and send the products to:
Stuff of Dreams Srl, Corso Vittorio Emanuele II 81a, 37069 Villafranca di Verona (VR).

Return costs are the responsibility of the customer. The refund will be made to you within 14 days of receiving the products, using the same method of payment. Make sure the products are intact and in the original packaging: we cannot accept returns of opened or used items.